Frequently Asked Questions (FAQs)
How long does it take to complete the course?
The average trainee can complete their TDG online course in 90 minutes.
What is the purpose of the TDG Regulations?
The purpose of the Transportation of Dangerous Goods (TDG) Regulations is to promote public safety when dangerous goods are being handled, offered for transport or transported.
The Regulations are a set of rules that prescribe safety standards and shipping requirements for thousands of different dangerous goods. The Regulations also provide a means of communicating the nature and level of danger associated with chemicals.
The TDG Regulations came into effect on August 15, 2002. These regulations replaced the old regulations that were developed in the early 1980s. This legislation is applicable to all modes of transport (i.e. road, rail, marine and air) in Canada.
What Acts or Regulations are applicable to TDG?
The following set of Acts and Regulations are applicable:
Who needs TDG training?
According to the TDG Regulations, anybody who handles, offers for transport or transports dangerous goods requires TDG training.
The materials in this course are for people involved in road transportation only. If you are involved in transportation by other means – rail, marine, or air – please seek out professional training specific to that means of transportation.
The training involved in transporting Class 1 Explosives, Class 6.2 Infectious Substances, and Class 7 Radioactive Materials is above and beyond the level provided in this training course. Do not take this course when you are offering, handling, or transporting dangerous goods which are in any of these three classes.
Who is responsible for TDG training and TDG education?
The onus is on the employer to ensure that his or her staff is properly trained. The responsibility to ensure workers are trained and the manner in which training is conducted rests with the employer. TDGtraining.com’s TDG courses are one method of training and, in most cases, additional site-specific training is required.
How long is my TDG certificate valid for?
A TDG certificate is valid for three (3) years.
How often do I need TDG training?
The short answer is 3 years because a TDG training certificate is valid for only 36 months, or three (3) years. However, certificates are also not transferable. This means that if a trainee changes employers, they will need to be re-certified by the new employer and possess a training certificate with the new employer’s name, address etc.
Where do I keep my certificate?
A TDG certificate is required to be kept on the individual when they are working. Most people keep it in their wallets. If a Transport Canada inspector requests to see your TDG certificate while you are working, you are required to show it to them.
What happens if I do not have a valid TDG certificate?
If you do not have a valid TDG certificate, you are in violation of the regulations. Non-compliance of transporting dangerous goods is usually identified through inspections carried out on the highway. Convictions generally produce fines ranging from $3,000 to $7,000 for a first time offense.
If I change employers / jobs, do I have to retrain?
According to the TDG Regulations, a TDG certificate is not transferable between employers. This means that if a trainee changes employers, they will need to be re-certified by the new employer and possess a training certificate with the new employer’s name, address etc.
How do I get help?
You can obtain immediate online help by reading this FAQ document and searching our Knowledge Base (KB). If you cannot find an answer to your question from these resources, please send a support request to us from the Contact Support page.
What happens if I forget my username or password?
If you cannot remember your login credentials, click here and we will send them to you to the email address you signed up with.
What are the system requirements for your online courses?
We support the following Operating Systems: Windows 98, XP, Vista, 7, 8, Mac OS X 10.0+, and Linux. We support the following Internet Browsers: Internet Explorer 6+, Firefox 2.5+, Safari 3+. Flash and Adobe Reader are required. While most modern Internet Browsers that support Flash should work, our support department can only assist you with these Operating Systems and Internet Browsers.
Do you support smartphones or tablets?
Officially, no. While most up-to-date Browsers that support Flash should work, our support department can’t assist you if you’re trying to access our courses using one of these devices.
What should I do if I have trouble logging into my account?
Most of these difficulties are caused by the settings on your computer. The easiest way to solve them is to clear your “cookies”. Follow these steps for Internet Explorer: Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’.
Then go to the middle of the Internet options box and click on ‘Delete Cookies’.
It will take a minute for the cookies to delete. Once the operation is complete, close the box and log back into the course. If this does not work please contact customer support.
I am using a dial-up connection and my course is running slow or not playing at times. What can I do?
Unfortunately, we cannot control the speed or reliability of dial-up connections. Dial-up performance will depend on many factors. For more information, please contact your internet service provider. For optimal performance we recommend using a high-speed internet service.
Can I purchase a course without registering?
No. Because we have to know your name and address for record-keeping, you must register on our site in order to purchase a course.
How can I pay for a course?
We accept Visa, Mastercard, and American Express.
Do you accept any type of financial aid or offer any special rates for students or military personnel?
No financial aid is available for our courses.
Do I have to complete my course in one sitting?
No. You can log out at any time and when you log back in you will be able to continue from where you left off.
Is there a time restriction on completing the course?
Our courses do not have a time restriction.
Do I only get to take one practice exam with my purchase?
No. Once you purchase your practice exam, you will be given access to hundreds of practice questions. You will be able to take an exam again and again, and each time, you will be given new questions from our database of professionally written questions.
Can I share my account with my friend?
No. Your purchase is limited to single user access. For security reasons, your exam purchase may include a question limit to protect us from password sharing. If you reach this limit, additional questions will be added providing your account does not show an abusive pattern.
After I purchase, do you send me a CD or book?
No, all of our content and exam taking process is online. Once you purchase your exam online, you can take your practice exams from any computer that has internet access.
Does your site keep track of my score?
Yes. Our site keeps track of every exam you take, the answers that you select, and the scores for each exam. It also gives you performance benchmarks and lets you know how you are doing in all areas.
Can I review the exams that I take?
Yes. You can open and review any of your exams in your exam history. Just as you were taking the exam, you can open your exam and view the answers you selected, and whether you got them right or wrong.
Can I pause my exam, and come back to it later?
Yes. An exam can be paused at any time. When you are ready to continue your exam simply go into exam history and select the exam you paused.
My supervisor requires me to show proof of successfully passing each exam before moving on to the next module. How can I do this?
There is no built-in means to do this, but you can take screen captures of the progress screen. Here’s how:
- Log in to your account
- Click “Start Your Course”
- Click on the word* in the Status column of the Courses & Exams box
- Take a print screen of the page by pressing the PRTSC or PRTSCN button on your keyboard.
- Paste the screen (Edit -> Paste menu or Ctrl+V key) into an email message and send it to your supervisor.
* e.g. “In Progress”
Note: Some keyboards or mobile PCs that don’t have the PRTSCN button might use other keyboard combinations, such as FN+INSERT, to take a screen capture. Check the information that came with your computer or the manufacturer’s website for more information.
How do I print my certificate?
Here are the instructions for printing certificates:
- Click “Start Your Training”
- In the rectangular box entitled “Documents Available / Issued” look for the word “Issued” (it should be underlined).
- Click the green down-arrow beside the word “Issued”.
- A window entitled “WHMIS_Online_Training-1.pdf - Adobe Reader” appears. A wallet-card and wall-mountable certificate you can print is in this window.
- Click on the printer icon to print your a copy. You can repeat this process and print as many copies as you need whenever you need them.
Do you offer bulk discount pricing?
Yes! The quantities and discounts are listed on the page for each course.
How do I register students?
When you are logged in click on the “Manage Users” button, then click the “Add User” link on the next page. If you have several students to register at once, you can use the “Bulk Add Users” link instead.
Complete the form on the registration page, making sure you select the “Send Welcome Email” box to ensure the student receives the email with their username and password.
How do I purchase credits?
When you are logged in click on the “View / Purchase Courses” button, then click the “Purchase Credits” button on the next page.
On the following page, enter the number of courses you wish to purchase, then click the “Add to Cart” button.
The next page will show you the total of the courses you added, with the bulk discounts included. Click the “Proceed to Check-Out” button, and on the following page fill in your credit card details and complete the transaction by clicking the “Purchase With Credit Card” button.
How do I enrol students?
Now that you have registered students and purchased course credits, you can enrol them in their courses.
When you are logged in click on the “Distribute Courses” button.
On the next page make sure the “My user(s) already have account(s)” option is selected and click “Next”.
The following page shows all your registered students. Select the checkbox next to the name(s) of the student(s) you wish to enrol in a course, and click ”Next“.
The next page shows you the courses available to assign to the student(s). Under Program Credits Available, click the checkbox beside “TDG Online Training (X Available)” (where X is the number of course credits you have left), and click “Next”.
Finally, confirm that the course choices are correct on the next page, and click the “Finish” button. The student(s) all now enrolled in their course(s).